Microsoft Cybersecurity Incident Operations Program Manager 

Singapore 

463057399

high standardsof service delivery.

This position is tailored for an individual who not only excels in technical acumen but alsorobust capabilities in engaging with clients and adjusting to the evolving demands of incident response operations. Should you

Required/Minimum Qualifications

• A bachelor’s degree or an equivalent amount of practical, role related experience.

• A minimum of 3+ years of professional experience in areas such as project management, operations, process enhancement, cybersecurity, or related sectors.

• A minimum of 1+ years of guiding stakeholders and achieving agreement among individuals at all levels of experience.

• Flexibility to accommodate non-standard working hours as the job demands.

Additional or Preferred Qualifications

• Experience in Incident Management or the Incident Response sector, with a focus on enhancing the efficacy and efficiency of incident management operations.
• Resilience under stress, coupled with a readiness to occasionallyoperatebeyond standard business hours toassistwith incidents.
• Effective interpersonal and communication abilities, conducive to productive collaboration within diverse team structures.
• Proactive approach ininitiatingactions and advocating for improvements toestablishmore streamlined and effective incident management processes.
• Familiarity with project management methodologies

Background Check Requirements

The ability to meet Microsoft, customer and/or government security screening requirements arefor this role. These requirements include, but are not limited to the following specialized security screenings:

to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

providing the following

• Coordinate staffing andcapacityplanning for engagements and special event support, ensuring theappropriate allocationof resources to meet demand and customer needs effectively.

• Manage the implementation of incident management frameworks and procedures.

• Collaborate with internal teams, including Legal, Security Research, Product Groups, and others, to address and resolve emerging issues.

• Ensure operational processesmaintainalignment with businessobjectives

• Build andmaintainstrong customer relationships by understanding the needs of our customers and ensuring alignment with service delivery.

• Facilitate regular check-ins with customers to gather feedback and address their needs.

• Track and document the status of operational activities, ensuring schedules and priorities are met.

• Manage daily and weekly communication and status reporting proactively.

• Lead daily and weekly standup meetings and follow up on meeting minutes and action items.

• Track and report on key performance indicators (KPIs) related to engagement staffing and metrics.

• actionable insights to leadership for continuous improvement.

Operational Excellence

Must beby:

• Completing operational tasks and readiness with timeliness and accuracy.

• Following Microsoft policies, compliance, and procedures (e.g., Enterprise Services Authorization Policy, Standards of Business Conduct, labor logging, expenses, travel guidelines).

• Leading by example and guiding team members on operational tasks, readiness, and compliance.