NICE Implementation Architect 

United States, Georgia, Atlanta 

793965579

How will you make an impact?

• Based on a customer’s technical and operational requirements and data sources, creating a design that maps the customer’s data into our enterprise cloud solution (Azure), including correlation, filtering, access control, performance, and user preferences.
• Configuring, testing, and verifying your design with closely-coupled integration to your customers’ criminal justice information. Working closely with the project management and value realization teams to lead the customer through a digital transformation of their organization.
• Work effectively with staff in all areas of the business, escalating when appropriate to management and/or other stakeholders. Consider technical and commercial relationships with end-users, partners and service providers.

Have you got what it takes?

• Experience in configuring and testing web-based software provided as a service
• Experience with scripting in Linqpad, Powershell or similar
• Experience with basic querying of databases (Microsoft SQL) and Elastic Search
• Experience in data migration and/or transformation
• Knowledge of Entra ID single-sign-on, Windows and Azure server and client technology
• Knowledge of network principles (IP addressing, firewall rules, network security groups etc)
• Efficient, effective and respectful communication skills both with customers and within internal departments. Including;
• Excellent written and spoken English
• Good listener, able to identify and validate assumptions
• Able to use effective questioning to confirm understanding of a customer problem or request and then provide help to solve it
• Capable of technical conversations with IT, and able to explain the outcome and impact to non-IT people.
• Methodical troubleshooting, technical skill and attention to detail used in diagnosing problems and reproducing issues in a local environment
• Time-management to prioritize and switch between varied tasks
• Focused and calm under pressure and with customers
• Careful record keeping
• Able to use initiative and to work effectively both independently and as part of a team
• Be able to obtain security clearances (CJIS), US citizen or permanent resident.
• Bachelors degree or Masters Degree is preferred

Individual