Bank Of America Assistant Vice President - Sr Service Specialist GTMO 

India, Maharashtra, Vasai-Virar 

791821028

Your background

• 8-10 years Client Service experience (preferably within an international/domestic payments banking environment-corporate banking experience / alternatively retail banking experience).
• Knowledge of treasury and cash management services to provide advisory services to clients.
• Good interpersonal and problem solving skills; Strong persuasion/ client management skills.
• Good verbal and written communication skills are essential for this role.
• Ability to thrive on challenges, work in high pressured environment and meet tight deadlines.
• Good time management skills, Strong team player with good work ethics.
• Ability to work independently as part of an elite team.
• Attention to detail, Highly organized, Adapts easily to change.
• Takes personal ownership and accountability of the work assigned.
• Ability to build strong client relationships along with a proactive approach.
• Friendly outgoing personality to deal with clients / business partners
• It will help to have an Operational Excellence mindset.

What you will do

Work with Team, Business Partners and Clients to provide and promote quality service resolutions:

• Manage the day to day servicing enquiries of Pan India clients.
• Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels
• Undertake regulatory remediations and ensure closures within designated timelines
• Provide consistent service and keep clients informed on status of all outstanding enquiries.
• Periodic analysis of client enquiry statistics to identify trends and recurring issues.
• Routine dialogue with client to understand key requirements, pro-active engagement for outstanding enquiries / deliverables.
• Liaise with local / regional operations at all levels for timely and accurate resolution of queries.
• Be the client’s trusted advisor and provide proactive services including commercialization of new solutions, etc
• Need to use high level discretion to understand client’s requirement and escalate as appropriate
• Provide back up support to other Client Services Advisor and be a team player
• Deliver a world class client experience.