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Bank Of America Assistant Vice President - Sr Service Specialist GTMO 
India, Maharashtra, Vasai-Virar 
791821028

16.08.2024

Your background

  • 8-10 years Client Service experience (preferably within an international/domestic payments banking environment-corporate banking experience / alternatively retail banking experience).
  • Knowledge of treasury and cash management services to provide advisory services to clients.
  • Good interpersonal and problem solving skills; Strong persuasion/ client management skills.
  • Good verbal and written communication skills are essential for this role.
  • Ability to thrive on challenges, work in high pressured environment and meet tight deadlines.
  • Good time management skills, Strong team player with good work ethics.
  • Ability to work independently as part of an elite team.
  • Attention to detail, Highly organized, Adapts easily to change.
  • Takes personal ownership and accountability of the work assigned.
  • Ability to build strong client relationships along with a proactive approach.
  • Friendly outgoing personality to deal with clients / business partners
  • It will help to have an Operational Excellence mindset.

What you will do

Work with Team, Business Partners and Clients to provide and promote quality service resolutions:

  • Manage the day to day servicing enquiries of Pan India clients.
  • Log, investigate and resolve all enquiries in a timely/accurate manner in accordance with Service Levels
  • Undertake regulatory remediations and ensure closures within designated timelines
  • Provide consistent service and keep clients informed on status of all outstanding enquiries.
  • Periodic analysis of client enquiry statistics to identify trends and recurring issues.
  • Routine dialogue with client to understand key requirements, pro-active engagement for outstanding enquiries / deliverables.
  • Liaise with local / regional operations at all levels for timely and accurate resolution of queries.
  • Be the client’s trusted advisor and provide proactive services including commercialization of new solutions, etc
  • Need to use high level discretion to understand client’s requirement and escalate as appropriate
  • Provide back up support to other Client Services Advisor and be a team player
  • Deliver a world class client experience.