Amazon Customer Success Specialist AWS Partner Organization 

United States, Texas, Arlington 

791589153

To succeed in this role, you will bring program management expertise, a data-driven mindset and strategic thinking. Our stakeholders are broad, internal, and external to AWS, and distributed across the globe. We serve them with integrity and discipline, and dedication to exceptional customer outcomes. You will collaborate effectively with internal end-users and cross-functional teams to design customer success initiatives, communicate effectively across multiple technical and non-technical business units, implement new success frameworks, and deliver successfully against high standards. You should have a proven work ethic that drives the desired results. You will support several stakeholders including the extended AWS Leadership and the Partner teams. You need to have the ability to effectively communicate and collaborate with internal end-users and cross-functional teams while managing complex programs. You will be comfortable with ambiguity in a fast-paced and ever-changing environment, and able to think big while paying careful attention to detail.Key job responsibilities
- Develop and manage health scoring systems and monitoring metrics
- Build reporting dashboards and conduct data analysis
- Support day-to-day program implementation and trackingDiverse ExperiencesAmazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Work/Life BalanceMentorship and Career GrowthWe’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

- Experience using data and metrics to determine and drive improvements
- 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of relevant work experience in program management, customer success, or related fields
- 3+ years of experience with data analysis and creating reporting dashboards using tools such as QuickSight, Tableau, Power BI, or Excel