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About this role:
The Experience Design Senior Manager leads, grows, and inspires a large team responsible for the WF ATM channel and it’s natural intersection with Branch and Digital experiences. a major area of work (Payments, Research and Apply, Core Banking, etc.), and, in partnership with Product Management and Engineering Leadership, establishes you will establish the vision, direction, and plans for delivering the end-to-end experience.
Success comes from understanding the customer and business needs, strong collaboration with your peers, navigating a complex enterprise, providing guidance and coaching for the team along the way, and overseeing shipping delightful and empowering product experiences.
You have experience leading multiple teams with proven success in delivering great experiences that cross ATM/In-store digital, mobile, web, and beyond.
You draw from a user-centered problem-solving toolkit to identify new opportunities for value creation.
You focus your attention on the big picture, but can dive into the details when needed.
You compel and persuade through presenting strong rationales and storytelling.
You have connected and coordinated disparate parts of an organization to mobilize real change.
You coordinate effort within your team and across product development, tying them together in service of the larger end-to-end experience.
Key responsibilities and accountabilities include the following:
Required Qualifications, US:
Desired Qualifications:
Background or experience in managing and influencing product experience direction in matrixed organizations.
Experience leading and creating omni/multi-channel experience strategies that include customer facing digital experiences and technology in physical locations (retail stores, bank branches, etc.)
Able to partner with Product Owners and Technology teams to help evaluate cost/benefit between different approaches to product evolution.
Experience leading and designing in-person collaborative digital experiences (2 or more individuals in the same location utilizing technology collaboratively)
Job Expectations:
Pay Range
future. Visitfor an overview of the following benefit plans and programs offered to employees.
Wells Fargo Recruitment and Hiring Requirements:
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
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