EY BTS-PCS-EMS-Advanced Analyst 

India, Karnataka, Bengaluru 

790681825

Role name and description

Advanced Analyst - EMS (Engagement Management Services) Team in EY is responsible for providing key operational support to the Tax and Accounting practices which EY provides to its multinational clients.

• EMS offers the ease of managing clients (also referred to as Engagements within EY) in the following manner:
• Providing Operations management support on complex regulatory affairs across multiple jurisdiction
• Managing the end to end Engagement lifecycle management process and reporting standards
• Providing project management support and controlling the cost of managing compliance across various regions/countries
• Responsible for ensuring smooth delivery as per agreed SLA’s
  

Operational Support and Reporting:

• Work closely with a Senior to provide day to day engagement management support for client (s)
• Support client teams in Americas, EMEIA and APAC in providing timely and accurate information of the engagement to the client headquarters
• Provide situational analysis and solutions for mitigating issues & risks in an engagement
• Effectively liaise with EY professionals preparing the fillings in countries & client teams
• Understand the functioning of the engagement tools and usage involved in global service delivery
• Ensure engagement management tools are maintained real time for client headquarters to access and understand tax and accounts filling status across the globe
• Modify tools to reflect status of the engagement real time by working with the local country teams
• Understand queries from client facing teams and work with local EY professionals for solutions
• Review engagement deliverables and coach staff members on best practices
• Work along with Seniors, Leadership, and onshore teams to report metrics and data as required
  

Project Coordination & Control:

• Monitor and control activities leading up to fulfilment of compliance and reporting obligations of the of practices across countries
• Monitor engagement status, issues and potential risks that can impact engagement
• Work with global teams to understand the status of the filings for client(s)
• Understand processes and dependencies in meeting obligations of the filings in countries
• Provide engagement status on a periodic basis highlighting risks and issues and achievements
• Identify service delivery and process gaps which can be fixed to improve service delivery
  

People aspects

• Handle a portfolio of clients and a team of associates & advanced associates
• Monitor and flag engagement and people issue to local and engagement leadership
• Act as the SPOC for the respective client teams and escalations point of contact
• Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently
• Responsible for the customer satisfaction scores of the portfolio by managing service delivery expectations of clients
• Identify training gaps for self and team and work with leadership to bridge gaps
• Network with offshore teams to create and maintain good relationship

Skills and attributes to qualify for the role

• We are looking for candidates with the following:
• 2 to 4 years of total work experience
• Understanding of backend financial processes of a company
• Bachelors or Master’s degree, preferably Finance, Commerce, Math, Computer Science, Engineering or Business Management
• Experience in working in a multi-cultural and team environment
• CAPM/CSUM or similar project management certification is preferrable
• Proficiency with D&A tools like Advanced Excel, Power BI, Tableau is desirable
• Proficiency with VBA Macro is desirable
  

You will need to:

• Have excellent communication skills - both written and oral
• Demonstrate strong organizational skills and structured thinking abilities
• Demonstrate strong interpersonal and analytical skills
• Demonstrate an eye for detail
• Be flexible and willing to adjust responsibilities to align with developing business needs
• Proficiency in MS Project is desirable
• Be proficient in Word/PowerPoint/Excel
  

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across six locations – Argentina, China, India, the Philippines, Poland and the UK – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.