AppsFlyer ASSOCIATE PRODUCT SUPPORT SPECIALIST 

China, Beijing, Beijing 

790001447

What You'll Do:

• Assist clients by addressing product-related issues and questions, ensuring they achieve their desired objectives.
• Relay valuable customer feedback to our Product and R&D teams, helping us continually adapt to our customers' needs.
• Enrich our knowledge base by consistently updating it with relevant technical information to assist clients.
• Collaborate closely with Customer Success Managers, Operations, and Learning & Development teams to optimize processes.

What You Have:

• Native Chinese speaker.
• A passion for aiding and guiding customers in a fast-paced environment.
• Customer-facing experience, speaking the language of the customer, good at breaking down complicated concepts.
• Advanced proficiency in English, both written and spoken.
• A minimum of 2 years experience as a Product Expert, Technical Account Manager, Customer Success Manager, or Support Engineer in SaaS companies.
• The ability to excel in a vibrant and dynamic work environment.

Bonus Points:

• Experience in digital marketing, with app marketing knowledge, is a big plus.
• Familiarity or experience with documentation and internal efficiency projects.
• Referral through an AppsFlyer team member.

Oren Kaniel, CEO