Manage a portfolio of client accounts and work proactively to follow up on outstanding receivables
Collaborate with client-side invoice approvers and accounts payable teams to ensure timely processing of payments
Track payment arrangements and escalate any delays or non-compliance internally and externally
Identify and address the root causes of payment delays, including internal process inefficiencies and client-side approval bottlenecks
Log and follow up on invoice disputes, supporting resolution efforts and providing feedback for long-term process improvements
Maintain up-to-date documentation of client billing and payment workflows to support alignment and transparency
Track invoice delivery, generate client statements and payment requests, and assist with allocation and reconciliation of payments in coordination with Finance and client engagement teams
Support continuous improvement of collection processes and contribute to initiatives aimed at enhancing working capital outcomes across the business
Skills and attributes for success
Strong communication and interpersonal skills with the ability to influence internal and external stakeholders
Proactive approach to problem-solving with a focus on outcomes and root cause resolution
Strong organizational skills and the ability to manage multiple priorities effectively
Attention to detail and comfort working with financial data and systems
Proficiency in Microsoft Excel; experience with SAP or similar ERP systems is an advantage
Familiarity with collections processes, tools, and best practices
Fluency in English is required; Arabic language skills are a plus
Ideally, you’ll also
Have experience in a finance or client-facing role within a professional services or multinational environment
Understand the invoicing and payment practices of government entities in the GCC
Be confident in engaging cross-functional teams and proposing process improvements
Have exposure to system rollouts or transformation initiatives involving financial operations
Bring experience in continuous improvement initiatives and driving efficiency