Citi Group Information Security Administration - Intermediate Analyst Solution Center 

Hungary 

787424691

Job Background:

The Identity Access Management Information Security Administration Service Delivery is a global organization within Citi with 600+ employees located across the globe; IAM ISA SD has 200+ colleagues locally. IAM ISA SD manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. IAM ISA SD works in partnership with other Citi departments to build appropriate security architecture in new applications and supports large business-driven technology projects related to information security issues.

Key responsibilities will be:

• Strong understanding of the respective Citi products, processes and policies. Ability to review processes in accordance to Citi Policies

• Handle complex escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service. Assist and participate in severity escalation management

• Process entitlement, compliance review requests and/or incident/change management handling for Citi’s global customer base within established support thresholds, including bulk requests and housekeeping tasks

• Create, maintain and perform annual review of Process Control Manual documents associated with specific systems assigned

• Create, modify, and delete user profiles in various Citi applications and/or systems

• Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and team level

• Utilize key information security administration tools

• Maintain excellent availability to achieve strong results

• Effectively utilizes Talent Management process (i.e. trainings, goal setup etc.) and system. Knows how to create and implement an effective Development Plan

• Support new hire training to team members, understands effective team skills and applies them

Knowledge and Experience we need from you:

• Minimum 2+ years’ experience either in an Information Security Administration environment or related field with customer service experience in data management

• Utilize Microsoft applications for creating and maintaining basic files

• Good command of English language (both verbal and written)

• Willingness to work in shifts (mostly afternoon and occasionally on weekends)

• Minimum High School Degree, Bachelor's degree is an advantage

• Experience in an IT support or customer service role for non-degree (Bachelor or higher degree) holder is preferred

• SSCP/CISSP/ITIL/PMP/Citi Lean certificate is advantage

Soft Skills:

• Understands effective interpersonal techniques

• Analytical and detail oriented

• Customer service orientation with strong communication skills

• Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.

• Proven use of discretion and judgment given the subject sensitivity of the work data

• Ability to manage multiple efforts and adjust priorities with evolving work efforts.

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Time Type:

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