Citi Group Information Security Administration - Senior Analyst Solution Center 

Hungary 

151914043

IAM (Identity and Access Management) is a global organization within Citi with 900+ employees located across the globe, IAM Budapest has 300+ colleagues locally.

Your responsibilities will be:

• Understanding of end to end Citi products, processes, policies, regulations, and governance. Initiates process changes and improvements

• Handling complex, multi-tiered escalations, problems independently by utilizing key information security administration practices, policies and providing excellent customer service.

• Leading and resolving MIM / severity escalations.

• Representing IAM Service Delivery on compliance calls, meeting with Audit.

• Collecting and analyzing evidence (deliverables) with internal/external compliance and auditing agencies / officials

• Ensuring adherence to pre-assigned SLO requirements for designated requests at a personal and team level

• Checking and reviewing implementation of already established security procedures within the framework of specific system assignments, focusing on the full scope of IAM ISA SD Service Catalog

• Utilizing key information security administration tools

• Supporting automation program, including Virtual Assistant and AIR (Automated Incident Routing).

• Assisting Team Leader in supervising the daily operations (phone monitoring, SLOs, SN queue etc)

Required skills:

• Minimum 2+ years’ experience either in an Information Security Administration environment or related field with customer service experience in data management

• Excellent command of English language (both verbal and written)

• Complex application or system knowledge

• Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.

• Analytical and detail oriented

• Process enhancement skills

• Flexibility to work in various shifts

• Basic knowledge of any of the mentioned platforms is an advantage: Token, infrastructure (mainframe, Wintel, Unix)

Qualifications:

• Minimum High School Degree, however Bachelor's degree is an advantage

• SSCP/CISSP/ITIL/PMP/Citi Lean certificate is advantage

By joining Citi Hungary, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive compensation package and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well:

• Cafeteria Program

• Home Office Allowance (for colleagues working in hybrid work models)

• Paid Parental Leave Program (maternity and paternity leave)

• Private Medical Care Program and onsite medical rooms at our offices

• Pension Plan Contribution to voluntary pension fund

• Group Life Insurance

• Employee Assistance Program

• Access to a wide variety of learning and development programs, online course libraries and upskilling platforms, such as Udemy and Degreed

• Flexible work arrangements to support you in managing work - life balance

• Career progression opportunities across geographies and business lines

• Socially active employee communities with diverse networking opportunities

Time Type:

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