Boston Scientific Americas Payroll Service Center Supervisor 

Costa Rica 

7871691

Costa Rica-Heredia

Hybrid Roles:

Your Responsibilities Include:

• Lead and guide a team of professional employees.
• Oversee employee and manager inquiries, ensuring timely and accurate responses of inquiries regarding payroll, payroll tax, deductions, time keeping, time off balances, workforce management system support and other payroll and time related policies.
• Supports team responsible for employee time keeping records and provides time files to payroll teams for processing payments, and other workforce management reporting to the business
• Coordinates and facilitates employee and manager training on workforce management systems.
• Set priorities for the team to ensure task completion and coordinate work activities with other supervisors and team leaders.
• Develop tools for end user self-help guides to improve service delivery.
• Ensure the efficient functioning of the payroll service center.
• Provide input on resource planning, guidelines, processes, and procedures.
• Solve problems within the framework of company policies and procedures.
• Apply in-depth understanding of payroll concepts, procedures, and practices.
• Ensure team integration with related areas to deliver programs, services, and results.
• Identify, anticipate, troubleshoot, and resolve day-to-day functional, technical, operational, and service problems.
• Establish new techniques to ensure the team meets its objectives.
• Explain information to team members, internal clients, and peers.
• Convey performance expectations and handle complex, sensitive issues.
• Establish collaborative relationships with internal and external contacts to achieve team objectives.
• Establish industry standard key performance indicators to be measured, monitored and reported monthly to ensure inquiries are responded to timely and accurately.
• Adhere to and promote the adherence to all Corporate, Quality and Health and Safety policies and procedures.
• Other duties as required.

What we're looking for:

• Bachelor’s degree in human resources, Business Administration, or customer service-related field
• 5 years of customer service experience and 3 with experience in supervisory, management or related roles.
• English Level: C1
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong organizational and time management skills.
• Proactive approach to problem-solving and process improvement.
• Ability to handle confidential information with integrity.

Preferred Qualifications

• Familiarity with workforce administration systems such as UKG Pro, Kronos Workforce Central, ADP, or similar platforms.

Desirable requirements:

• Knowledge of the Portuguese language and French.

Work Environment

The work environment is hybrid 3 days a week in Heredia.

Please submit Resume in English