Monday Product Manager Reporting 

United States, New York, New York 

786281900

• Ensure the high-quality, on-time delivery of high volumes of projects of varying length and complexity
• Advise and enable the team on the different components of a project lifecycle, including discovery, requirements, configuration, testing, execution, roll-out, training, and launch
• Partner with cross-functional stakeholders, including Customer Success, Sales, and Partners, to drive efficient and reliable project delivery for our customers.
• Serve as a coach, mentor, and leader to individuals on the team, while setting expectations on performance based on data, using consistent feedback and transparency.
• Identify and execute process improvements, policy development, delivery methods, metrics, and tools in support of client delivery.
• Drive the strategy to onboard, enable, and expand usage and revenue with customers.
• Maintain accountability for team operations and the KPIs used to measure the team’s success
• Recruit, hire and train new team members.
• Build programs and initiatives to drive continuous internal process improvement and enable the teams' ability to scale

• 5-10 years experience in Implementation, Professional Services, or Managed Services, preferably in SaaS or at technology consulting firms
• 3-5+ years of people management experience
• Extensive experience with project management, CRM, and/or collaborative work management software
• Ability to successfully navigate complex organizational structures (internal and external)
• Comfortable transforming department strategy into tactical initiatives and executing on them
• Process-focused and metrics-driven (desire to instill a process that can scale)
• Experience estimating delivery effort and creating Statements of Work
• Highly effective communication and interpersonal skills
• An amazing team player who can collaborate with many internal and external stakeholders.

Visa sponsorship for this role is currently not available.