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West Pharma Specialist Technical Services TCS United States, Pennsylvania, West Whiteland Township 785894503
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Essential Duties and Responsibilities
- Support West customers in technical matters relating to: * Drug-closure compatibility* Packaging recommendations * Component processing * Functionality * Product/packaging development * Extractable/leachables and other test requirements * Other information as needed to help assure West products will meet their requirements
- Take a proactive role as technical interface between the customer and West’s functions: * Be an active part of the account teams* Support development of commercial strategies for products / services and customers * Represent the Voice of Customer to the West organization * Update the Sales teams on technical issues/projects within customers: * Interface with customers and account managers to obtain the background information and customer’s technical requirements on projects * Advise on the status of and drive / follow up on technical aspects of internal and external customer-linked projects
- Promote, present and actively participate in growing West business: * Prepare technical presentations * Conduct technical seminars / symposiums with customers * Educate customers on product applications * Share industry insights with customers
- Participate in external thought leadership: * Attend and participate in tradeshows, conferences and seminars, with presentations to customers / industry as needed * Act as a liaison between customers, Sales and West Analytical Laboratories. * Build expertise in key market knowledge areas over and above the internal trainings. * Work closely with all other members of Global Technical Customer Support team to assure open communication and a high level of effectiveness
Education
- Bachelor's Degree Bachelor's in a technical field (Chemistry/Biology/Engineering) required
Work Experience
- Minimum 3 years of experience in technical support, analytical laboratory, research and development, or engineering role required and
- 1-2 years of experience in related fields, e.g., pharmaceutical, or medical device industry required
Preferred Knowledge, Skills and Abilities
- Proactive, competitive, presentation, problem solving, communication, analytical, prioritization, detail oriented, technical, personal accountability
- With a moderate level of guidance, works well in a fast-paced environment
- Ability to comprehend technical information
- Strong interpersonal skills: able to connect with others and manage relationships
- Ability to utilize sound judgment and manage multiple priorities with a sense of urgency
- Ability to identify internal and external client needs and make appropriate recommendations
- Ability to work in a virtual environment in a global organization
- Excellent English language skills (written/oral)
- Willingness to global travel
Additional Requirements
- Must be able to understand direction and adhere to established procedures
Physical Requirements
Sedentary-Exerting up to 10lbs/4kgs of force occasionally, and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.
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