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JPMorgan Epayments Customer Relationship Management Lead Luxembourg 785229993
Yesterday
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Job Responsibilities
- Manage relationships with our customers, identify needs and business opportunities
- Use cases and contact points of our clients, and sharing all relevant information within and across the organization regarding our customers relationships
- Contribute to the sales team in selling our product offer in payments and payment related services
- Gather customer feedback in a structured way, organize and coordinate required activities to address customers needs and manage related communication processes
- Use market and internal data sets, analytics and monitoring tools to pro-actively monitor customer’s experience and satisfaction
- Manage projects related to Customer Relationship Management and contribute proactively to all projects supporting customer experience (specifically with Sales and Operation Teams)
- Support communications and presentations to clients
- Coordinate and facilitate communication across all departments in the company
Required qualifications, capabilities and skills
- At least 10 Years of experience in sales, account relationship management or key account management
- Experience in Team management and cross-functional leadership
- Knowledge in E-commerce payments and/or CRM systems is considered an asset
- Proven track-record of managing and growing customer accounts
- Strong interest in digital and finance products
- Experienced in communication and collaboration with product, marketing and sales teams
- Strong interpersonal skills and a great team player
- Pro-active, solution oriented and highly motivated
- Good organizational skills
- Excellent English written and verbal communication skills and Excellent working skills with MS Office, in particular with PowerPoint and Excel
- Open for travels abroad
Preferred qualifications, capabilities and skills
- Experience in a payments or financial products environment
- German language proficiency
Reporting line
- To the CEO
Please note that the applicants who are not EU citizens must hold a EU work permit.
Successful applicants will be required to complete background screening prior to commencement of employment.
About J.P. Morgan Mobility Payments Solutions S.A
On October 17th, 2022, Volkswagen Payments S.A. became J.P. Morgan Mobility Payments Solutions S.A., following the joint venture of Volkswagen Financial Services AG and J.P. Morgan.
solution, for the mobility services of the VW Group. In addition, the VW Group entities can choose various payment-related service such as, Merchant Panel features, Risk Management for Sanction List Checks, Address Validation, and VAT ID Checks and more.
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