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JPMorgan ePayments CRM Account Manager – German speaking 
Luxembourg 
785229993

14.12.2024

Job responsibilities:

  • Manage relationships with our customers, identify needs and business opportunities
  • Gather customer feedback in a structured way, organize and coordinate required activities to address customers needs and manage related communication processes
  • Use market and internal data sets, analytics and monitoring tools to pro-actively monitor customer’s experience and satisfaction
  • Manage projects related to Customer Relationship Management and contribute proactively to all projects supporting customer experience (specifically with Sales and Operations Teams)
  • Provide support on communication and presentations to clients

Required qualifications, capabilities, and skills:

  • Proven track-record of managing and growing customer accounts
  • Strong interest in digital and finance products
  • Experienced in communication and collaboration with product, operations and sales teams
  • Strong interpersonal skills and a great team player
  • Pro-active, solution oriented and highly motivated
  • Good organizational skills
  • Excellent working skills with MS Office, in particular with PowerPoint and Excel

Preferred qualifications, capabilities, and skills:

  • At least 3 Years of experience in account relationship management or key account management, preferably in a payments or financial products environment
  • Languages : Excellent English written and verbal communication skills, German language proficiency is a strong additional asset, any other languages would be appreciated
  • Knowledge in E-commerce payments and/or CRM systems is considered an asset