JPMorgan ePayment Customer Relationship Analyst 

Luxembourg 

785229993

Job summary:

Job responsibilities:

• Manage relationships with our customers, identify needs and business opportunities
• Gather customer feedback in a structured way, organize and coordinate required activities to address customers needs and manage related communication processes
• Use market and internal data sets, analytics and monitoring tools to pro-actively monitor customer’s experience and satisfaction
• Manage projects related to Customer Relationship Management and contribute proactively to all projects supporting customer experience (specifically with Sales and Operations Teams)
• Provide support on communication and presentations to clients

Required qualifications

• At least 3 Years of experience in account relationship management or key account management, preferably in a payments or financial products environment
• Knowledge in E-commerce payments and/or CRM systems is considered an asset
• Proven track-record of managing and growing customer accounts
• Strong interest in digital and finance products
• Experienced in communication and collaboration with product, operations and sales teams
• Strong interpersonal skills and a great team player
• Pro-active, solution oriented and highly motivated
• Good organizational skills
• Languages : Excellent English written and verbal communication skills, German language proficiency is a strong additional asset, any other languages would be appreciated
• Excellent working skills with MS Office, in particular with PowerPoint and Excel