Palo Alto Sr Staff Engineer Customer Success 

Japan, Chiyoda 

784754439

Being the cybersecurity partner of choice, protecting our digital way of life.

Your Impact

• Product Expertise

  • Provide advanced product-level expertise, leading complex deployments and resolving intricate technical challenges

  • Serve as the go-to expert for SASE products, guiding customers through sophisticated integrations and customizations

  • Proactively communicate new features and best practices, ensuring customers are leveraging the full capabilities of Palo Alto Networks solutions

• Product Adoption

  • Lead efforts to drive product adoption, conducting in-depth training sessions, and workshops tailored to customer needs

  • Assess and address gaps in deployment and best practices, translating them into strategic action plans for improvement

  • Ensure customers achieve operational excellence by fully adopting and optimizing new features

• Customer Impact

  • Act as a strategic advisor, influencing key stakeholders at various levels, including C-suite executives

  • Manage complex customer engagements, collaborating with account teams to develop and execute high-touch delivery strategies

  • Lead customer escalations, coordinating with internal teams and resources to ensure timely and effective resolution

Your Experience

• 5+ years of industry hands-on experience with deep expertise in network security, cloud infrastructure, and related technologies

• Advanced knowledge of SASE, SD-WAN, NGFW, and sophisticated routing protocols such as BGP

• Proven track record in driving product adoption, leading complex feature implementations, and delivering advanced training programs

• Ability to translate technical requirements into actionable plans, guiding customers through advanced use cases

• Demonstrated ability to build and maintain strong relationships with key stakeholders, including executive-level contacts

• High-level consultative skills, capable of influencing decisions and driving customer success strategies

• Advanced understanding of TCP/IP, SSL, IPSec, PKI, and advanced troubleshooting tools like tcpdump & Wireshark

• Work experience should include 4+ years of hands-on designing, deploying, and managing large enterprise networks in real time

• Detail understanding of NOC (Network Operations Center) and SoC (Security Operations Center) day-to-day operational requirements in building and maintaining a secure network

• Detailed working knowledge of network infrastructure and security, TCP/IP, BGP, NGFW, SSL/IPSec VPNs

• Solid understanding of routing protocols, with hands-on experience in designing, configuring, and troubleshooting BGP-based production networks

• Background in Internet and Security technologies such as Sandboxing, Firewalls, DLP, and VPNs

• Proven understanding of Security Life Cycle / Attack Life cycle and other security concepts and use of security products to protect the enterprise network from attackers and data breaches

• Proven experience with SD-WAN, CASB, or Cloud/SaaS products and PCNSE, CCNP, CCSP, and CISSP certifications is a plus

• Strong knowledge of public cloud networking, virtualization technologies, and API/automation tools for complex deployments

All your information will be kept confidential according to EEO guidelines.