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Microsoft Senior Azure Sovereign Cloud Customer Engineer Romania, Bucharest 784725886
03.12.2024
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As an Azure Sovereign Cloud Customer Engineer you are the primary escalation support and engineering contact supporting the Sovereign Cloud partner, driving resolution of complex critical problems and supporting key projects on Azure. You will also act as the voice of the sovereign cloud within Azure to escalate problems and to drive prioritization of platform/support improvement needs.
Qualifications
- Bachelor’s Degree AND proven years experience in product/service/project/program management or software development
- OR equivalent experienc
- Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
- Bachelor's Degree AND proven years experience in product/service/project/program management or software development
- OR equivalent experience.
- Demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving highly complex issues/situations and driving technical resolution across cross-functional organizations
- Ability to empathize with partners and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution.
- Passion for partners and focus on delivering the right customer experience.
- Openness and ability to learn new skills and technologies in a fast-paced environment.
- Deep understanding of cloud computing technologies with demonstrated hands-on experience in one or more of the following domains:
- Core IaaS: Compute, Storage, Networking, High Availability
- Data Platform and Bigdata: SQL Server, Azure SQL DB, --HDInsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory / Data Bricks
- Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc.
- Identity and Authentication: SSO/Federation, AD/Azure AD, ADFS, etc
- Cosmos DB, Azure Kubernetes Service
- Experience in one or more automation languages (PowerShell, Python, C#, Open Source)
Responsibilities
Proactive Partner Engagement: Develop a deep understanding of partners' key solutions, workloads, and priorities on Azure. Conduct regular trend analysis, proactive monitoring, and event planning to support their objectives effectively.
Case Ownership: Manage a subset of escalated partner support cases from initiation to resolution. Deliver an exceptional partner support experience and continually enhance Azure technical expertise.
Root Cause Analysis (RCA) Ownership: Oversee the timely and quality delivery of root cause analyses (RCA) to understand reported issues and prevent future occurrences.
Engineering Engagement: Act as a relentless advocate for partners, driving product feedback and feature requests to address pain points and enhance Azure resiliency.
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