Airbnb Lead Business Process Improvement 

United States 

783651205

A Typical Day:

• Lead and support cross-functional project teams in executing operational changes and continuous improvement projects.
• Implement Lean Six Sigma methodologies to design and optimize customer service processes.
• Develop and maintain relationships with key stakeholders across Community Support and broader business units.
• Analyze operational data to identify process inefficiencies and root causes of issues.
• Develop and present business cases for process improvement opportunities to senior leadership.
• Diagram and evaluate existing processes to identify areas for enhancement.
• Mentor and coach team members to foster career growth and development.

Your Expertise:

• 5+ years of post-graduate experience in operations, preferably in customer service or contact center operations.
• Proven experience with Lean Six Sigma methodologies and process engineering.
• Strong stakeholder management skills with a track record of influencing cross-functional teams.
• Excellent communication skills with the ability to present complex data and insights clearly.
• Experience in project management and leading cross-functional initiatives.
• Intermediate SQL and Excel skills for data analysis and reporting.
• Lean Six Sigma Green Belt Certification or equivalent experience preferred.
• Ability to work effectively in a fast-paced, dynamic environment with international partners.