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Airbnb Lead Business Process Improvement 
United States 
783651205

27.07.2024

A Typical Day:

  • Lead and support cross-functional project teams in executing operational changes and continuous improvement projects.
  • Implement Lean Six Sigma methodologies to design and optimize customer service processes.
  • Develop and maintain relationships with key stakeholders across Community Support and broader business units.
  • Analyze operational data to identify process inefficiencies and root causes of issues.
  • Develop and present business cases for process improvement opportunities to senior leadership.
  • Diagram and evaluate existing processes to identify areas for enhancement.
  • Mentor and coach team members to foster career growth and development.

Your Expertise:

  • 5+ years of post-graduate experience in operations, preferably in customer service or contact center operations.
  • Proven experience with Lean Six Sigma methodologies and process engineering.
  • Strong stakeholder management skills with a track record of influencing cross-functional teams.
  • Excellent communication skills with the ability to present complex data and insights clearly.
  • Experience in project management and leading cross-functional initiatives.
  • Intermediate SQL and Excel skills for data analysis and reporting.
  • Lean Six Sigma Green Belt Certification or equivalent experience preferred.
  • Ability to work effectively in a fast-paced, dynamic environment with international partners.

How We'll Take Care of You:

Pay Range
$124,400 USD