NICE Professional Services Engineer 

Philippines, Manila 

783341397

The Professional Services Engineer is also an organizational leader and is expected to serve as a mentor and coach for junior staff.

As a Professional Services Engineer, a Typical Day Might Include the Following:

TECHNICAL

• Provide Staff-level technical configuration and, in some cases, programming as required.
• Provide process, data, and object modeling in a variety of application and database environments.
• Provide database design, development, and enhancement, as well as management and coordination of changes to existing applications.
• Provide technical architecture leadership, analysis, design, development, and enhancement.
• Maintain Staff-level expertise and currency in industry-leading contact center technologies.

PROJECT

• Serve in a project manager capacity via management of end-to-end system life cycle development of small to large-scale projects.
• Develop costing proposals for projects, perform a risk analysis, and manage change control.
• Provide business analysis, business area assessment, the user needs analysis, and business systems design for major projects.
• Conduct comprehensive cost/benefit analysis and prepare business cases for projects.

BUSINESS

• Present a professional image in conduct, attitude, and attire.
• Assist with the development of client information management standards and evaluation of technology trends.
• Contribute to business area assessment, user needs analysis, and business systems design.
• Assist with comprehensive cost/benefit analysis and preparation of business cases for new projects.

SUPERVISORY

• Supervise during the project life cycle any junior level client staff, or any sub-contracted personnel assigned to your project team.

To Land This Gig You'll Need:

• BS/BA in technical (e.g., CS/IS/EE) or business (e.g., Marketing/MIS) field or equivalent work experience required.
• MBA preferred.
• 6+ years of professional experience beyond the education requirements above.
• Type of experience varies depending on the Implementation Manager's specialization:
• Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport.
• Business Optimization: deep skills around business analysis/call centers; experience in the KPIs and best practices of call centers and their operations.
• Education & Enablement: professional and confident public presence; experience in commanding large audiences as a trainer and/or speaker.
• Engineering Services: deep skills in specialized technical & functional areas; deeply technical expertise in software engineering, programming languages, integration, and/or databases.
• Desired personal profile: analytical, inquisitive, service & team-oriented, friendly demeanor, early adopter.

Bonus Experience:

• Prior consulting experience.