SAP Business Services AssociateConsultant 

India, Karnataka, Bengaluru 

782035783

As Client Delivery Manager you will be responsible for the following tasks:

• Assist in managing client engagement for SAP Enterprise Cloud Services and represent client interests within SAP.
• Support SAP ECS engagements, collaborating with ECS functions and roles to deliver according to contract scope and customer expectations.
• Contribute to setting up proactive service plans and participate in regular service review meetings with clients (operational and strategic topics).
• Serve as an escalation point for delivery-related issues (Incidents, Service Requests, and other customer requirements).
• Facilitate alignment across multiple ECS and other SAP internal and external stakeholders.
• Aid in client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
• Assist in commercial change request management, contract compliance, and risk management (project and business risks).
• Help position additional ECS offerings and support contract renewal in collaboration with SAP sales and presales teams.
• Share knowledge across the CDM community.

What do you need to bring:

• Fluency in English is mandatory.
• Some experienceor aspirationin managing client engagements, such as in Service Delivery Management, Consulting, or Pre-Sales settings.
• Strong customer orientation with a focus on relationship, expectation, and de-escalation management.
• Basic understanding of SAP Basis, system migration, and/or functional SAP application knowledge would be advantageous.
• Basic understanding of technical infrastructure and virtualized system landscapes would be advantageous.
• Knowledge of IT trends, their impact on business strategies, and SAP’s strategy and service portfolio.
• Ability to work effectively as a virtual member of a dynamic and dispersed team (remote).
• SAP Basis, IT Service Management, Project Management, Cloud, and IT infrastructure certifications are advantageous but not required.

We ask for your application to be submitted in English language only.

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