SAP Business Services AssociateConsultant 

India, Karnataka, Bengaluru 

524423041

Key responsibilities and tasks

• Support with our ticket excellence initiative for incidents and service requests
• Support on process compliance and governance

• Driving small projects and programs related to process improvement initiatives on the daily operational activities

• Dashboard/data analysis to support pattern identification

• Collaborate with different teams from within the ECS organization and outside to ensure excellent customer satisfaction

Role Requirements

• 1+ years’ work experience in IT technologies in a similar role

• Bachelor’s or master’s degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
• Strong customer service focus, paired with analytical and solution-oriented thinking
• Ability to work in international teams, constantly adding value to customer and within organization
• Familiar with ITIL concepts of Service Management and Root Cause Analysis it’s an advantage

• Proactive in learning and highly self-motivated

• Excellent written and verbal communication in English

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