Philips Service Engineer - Imaging Systems 

Denmark, Capital Region of Denmark 

781478635

Remote Service Engineer - Imaging Systems

You are responsible for

• Perform troubleshooting and action assessment
• Take steps to resolve issues that have arisen
• Recommend the Customer Care Center and local service organization the next step to solve the customer's problems and what spare parts are required
• Technical support to the local service organizations
• Follow-up and monitoring of service assignments
• Perform security updates
• Establish and develop a good collaboration with our customers and internally at Philips
• Ensure that you are up to date on new technologies that may affect Philips products within your own modality.
• Some part of the service involves work at the customer site

To succeed in this role, you should have the following skills and experience

• We believe you have a technical education at university level or similar, Masters / Bachelor's degree, in medical technology or IT
• At least 3-5 years of work experience from working as an engineer in medical technology or equivalent environment.
• Experience and knowledge of remote technical support
• Good experience and knowledge of DXR is an advantage
• Fluent Danish and English -a must
• Another Nordic language is an advantage

In return, we offer you

Philips focuses on improving people's lives through meaningful innovation. You will be a part of this by, together with various parts of the organization, offering our customers solutions that include high-tech medical equipment at the forefront. You will work with colleagues who have many years of experience in the field and will be an important part of continuing to develop the processes and work.