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Apple Manager ASO Quality Execution United States, Texas, Austin 780531550
25.03.2025
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Description
The Manager, ASO Quality Execution, ensures the highest standards of quality across the Online Store by leading validation efforts and optimizing testing processes. This role works cross-functionally with Production Managers, Project Managers, and other key stakeholders to drive execution excellence.Optimize and execute validation processes, including Pre-Live testing and Post-Production validation, ensuring seamless quality assurance across all digital touch points.Handle and triage priority tickets, manage escalations, and conduct root cause analysis to proactively address quality issues in a fast-paced environment.Define and implement key quality metrics (e.g., test case coverage, test efficiency, defect leakage) to track and enhance validation effectiveness. Develop and maintain real-time reporting through a quality dashboard to drive data-driven decision-making.
Minimum Qualifications
- 7+ years of experience in Quality Management or Operations related work, with a consistent record of leading process improvement and operational initiatives in a fast-paced environment.
- 3+ years of people management experience, including scaling teams or leading teams through change, with demonstrated ability to collaborate across time zones with Managed Service Vendor (MSV) teams.
- Strong analytical and problem-solving skills, with experience defining, tracking, and acting on quality metrics to drive measurable improvements.
- Proficiency in project management, defect tracking, and industry-standard quality tools, ensuring effective execution and oversight of validation processes.
Preferred Qualifications
- 10+ years of experience in Quality Management, with expertise in QA methodologies, digital quality validation, and a strong understanding of automation technologies (e.g., scripting, low-code platforms, AI-driven tools).
- Shown success in implementing and executing quality strategies for large e-commerce platforms, with a strong focus on optimizing the customer journey.
- Experience with performance and security testing, ensuring digital experiences meet high standards for speed, reliability, and protection.
- Strong influencing and relationship-building skills, with a track record of aligning stakeholders across teams and organizational levels to drive quality initiatives.
- Ability to analyze workflows and systems to recommend and implement automation solutions, improving efficiency, reducing manual effort, and enhancing overall quality processes.
- Bachelor’s degree in a related field (e.g., Business, Operations, Computer Science, or Quality Management) or equivalent experience.
Additional Requirements
Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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