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Apple Manager ASO Quality Execution United States, Texas, Austin 780531550
07.04.2025
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The Manager, ASO Quality Execution, ensures the highest standards of quality across the Online Store by leading validation efforts and optimizing testing processes. This role works cross-functionally with Production Managers, Project Managers, and other key stakeholders to drive execution excellence.Optimize and execute validation processes, including Pre-Live testing and Post-Production validation, ensuring seamless quality assurance across all digital touch points.Handle and triage priority tickets, manage escalations, and conduct root cause analysis to proactively address quality issues in a fast-paced environment.Define and implement key quality metrics (e.g., test case coverage, test efficiency, defect leakage) to track and enhance validation effectiveness. Develop and maintain real-time reporting through a quality dashboard to drive data-driven decision-making.
- 7+ years of experience in Quality Management or Operations related work, with a consistent record of leading process improvement and operational initiatives in a fast-paced environment.
- 3+ years of people management experience, including scaling teams or leading teams through change, with demonstrated ability to collaborate across time zones with Managed Service Vendor (MSV) teams.
- Strong analytical and problem-solving skills, with experience defining, tracking, and acting on quality metrics to drive measurable improvements.
- Proficiency in project management, defect tracking, and industry-standard quality tools, ensuring effective execution and oversight of validation processes.
- 10+ years of experience in Quality Management, with expertise in QA methodologies, digital quality validation, and a strong understanding of automation technologies (e.g., scripting, low-code platforms, AI-driven tools).
- Shown success in implementing and executing quality strategies for large e-commerce platforms, with a strong focus on optimizing the customer journey.
- Experience with performance and security testing, ensuring digital experiences meet high standards for speed, reliability, and protection.
- Strong influencing and relationship-building skills, with a track record of aligning stakeholders across teams and organizational levels to drive quality initiatives.
- Ability to analyze workflows and systems to recommend and implement automation solutions, improving efficiency, reducing manual effort, and enhancing overall quality processes.
- Bachelor’s degree in a related field (e.g., Business, Operations, Computer Science, or Quality Management) or equivalent experience.
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