Applied Materials Field Service Manager - AGS Applied Global 

Taiwan, Kaohsiung 

780288721

Role Responsibilities:

• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

• Manages start-ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.

• Manages KPI to meet company goal.

• Ensures customer satisfaction with Company service and system performance.

• Interviews, hires, and trains customer engineers as necessary to support regional business.

• Ensures employee satisfaction through:

- setting goals and controlling achievements.

- establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

• Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

• Achieves guaranteed the tool available time and other parameters as sold to customers.

• Promotes quality improvement processes to:

- reduce cycle time

- drive continuous improvement of technical performance

- empower the work force

MinimumQualifications:

• 2~3 years above people management or leader experience

• At least 7 years of working experience in Semiconductors, equipment supplier (vendor site) experience withafter service business acumenis preferred

• Is capable to build up long-term relationship with customer

• Language: Must have both English and Chinese communication skill

PreferredQualifications:

• Customer interface experience: Experience in field service team in vendor

• After-sales service business acumen