CheckPoint Security Engineer MSP Email 

United States 

779649622

• Oversee technical implementation of our solutions, providing hands-on support as needed.
• Own the post-sales technical function and process for the MSP program
• Guide MSP partners through the onboarding process, ensuring a smooth and efficient setup.
• Develop and deliver technical training programs for MSP partners, focusing on product usage, best practices, and advanced features.
• Recruit, mentor, and manage other technical staff.
• Stay up-to-date with new product releases and ensure partners are trained accordingly.
• Serve as the primary escalation point for technical issues from MSP partners, working closely with internal teams to resolve challenges promptly.
• Identify recurring issues and recommend process or product improvements to enhance partner satisfaction.
• Direct crisis and incident response, working with the account team, technical support, operations, and engineering teams to ensure timely resolution, while communicating effectively with customers.
• Develop, execute, and maintain customer support channels, including email, chat, phone, text, social, and on-site (when possible) to review support interactions, system status, major issues, upcoming releases, and other pertinent items.
• Collaborate with Marketing and Sales to measure customer satisfaction and collect customer feedback for each area of the business.
• Develop and nurture relationships with key partner decision-makers.
• Identify new opportunities within existing accounts (Upsell/Cross-sell) and maintain existing accounts.
• Liaise with other departments (Products, Engineering, Support) around field priorities and ongoing product roadmap priorities; act as the internal partner advocate.
• Establish and share best practices for solution implementation, troubleshooting, and long-term usage.
• Partner with sales and marketing teams to provide technical insights that drive go-to-market strategies.

• Proven experience in a technical success, technical account management, or similar role within the MSP or technology industry.
• Expertise in troubleshooting and resolving email delivery and mail flow issues to ensure efficient and secure communication.
• Strong understanding of email authentication protocols like DMARC, DKIM, SPF, and similar technologies.
• Strong technical presentation and communication skills, both verbal and written.
• Excellent communication and interpersonal skills to build strong relationships with MSP partners and internal teams.
• Proactive problem solver with a passion for driving partner success.
• Ability to travel occasionally to meet with partners or attend industry events, as needed.

It Would Be Great If You Also Have:

• CISSP or other cybersecurity certification.
• Degree in Computer Science, Electrical Engineering, or equivalent.
• Experience managing and mentoring staff.
• Team player spirit.
• A passion for learning new things every day.

• Must be eligible to work in the US without sponsorship from an employer now or in the future.

EOE M/F/Veterans/Disabled