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Honeywell Tech Supp Professional United States, California, Glendale 778647267
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As a Technical Support Professional, you will contribute to building a World-Class Technical Support Team. You are responsible for interacting with internal and external customers and providing reliable technical assistance. You will focus on the accuracy of the support, customer satisfaction, and providing feedback promptly. You will drive the investigation, documentation, resolution, root cause analysis, and replication of technical issues. You will help to identify and develop solutions for customers based on their needs, building solid relationships with them and ensuring timely follow-ups.
Focus on Fire Alarm systems.Achieve strategic KPIs and other metric targets.
Understand and interpret advanced technical documentation and diagrams.
Create and document articles, FAQs, and other related self-service knowledge items.
Maintain acceptable Call Quality, KCS, and VOC requirements.
Work proactively with other team members.
MUST HAVE
Bachelor’s degree in engineering, Electronics, Telecom, or related fields.
1+ years of Technical Support Experience.
Excellent English communication skills (oral and written).
WE VALUEExperience with Salesforce & InContact.
Additional Information- JOB ID: HRD258322
- Category: Customer Experience
- Location: Av. Salvador Nava Martinez 3125,San Luis Potosi,SAN LUIS POTOSI,78260,Mexico
- Nonexempt
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