SAP Digital Customer Success Manager - SAP Concur f/m/d 

Germany, Hesse 

778064058

YOUR NEW ROLE

• Complete proactive customer outreach at all stages of the customer lifecycle
• Meet & exceed account retention and revenue goals
• Conduct customer business reviews to drive adoption and expansion of services
• Work in partnership with Client Sales Executives to identify upsell and cross-sell opportunities
• Establish relationships with customers as trusted advisor and drive customer value realization
• Contribute to process development and organizational growth projects
• Maintain a clean book of business and ensure data integrity for the business
• Be a client advocate and a voice of reason as you cross-collaborate across internal teams
• Be a Concur product expert

YOUR PROFILE

• English and German languageskills required
• a few years experience in Customer Success, Customer Engagement or Account Management role
• A strong team player, can work collaboratively across multiple team
• Highly structured approach with strong collaboration, communication, and problem-solving skills – ability to handle issue resolution and navigate customers
• Strong business acumen and ability to drive a value-based conversation
• Thrive in a fast paced and evolving environment