JPMorgan Vice President Experience Design 

United States, Ohio, Columbus 

777556179

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touch points as you lead end-to-end design initiatives within a specific domain.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Collaborate with cross-functional partners (including Product, Research, Content, Tech) to help define product strategy, aligned to user needs and business goals
• Work hands-on designing end-to-end experiences leveraging research and design thinking best practices to inform your work
• Participate in research activities such as user interviews, surveys, focus groups, usability studies, etc.
• Create presentations and share work with stakeholders providing rationale for strategic decisions and design choices
• Develop and sustain effective cooperative working relationships with peers, managers, and other stakeholders

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, micro services, and the components of the technology stack, as well as their impact on user experience
• Bachelors degree or higher in relative field
• Knowledge of user-centered and human-centered design approaches
• Strong storytelling skills
• Experience designing in Figma and creating presentations in PowerPoint and Keynote

Preferred qualifications, capabilities, and skills

• Experience designing for large scale, Omni channel products and services