Job responsibilities
- Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
- Diagram service flows and product features, design wireframes, and prototype interactions for key touch points as you lead end-to-end design initiatives within a specific domain.
- Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
- Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
- Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
- Collaborate with cross-functional partners (including Product, Research, Content, Tech) to help define product strategy, aligned to user needs and business goals
- Work hands-on designing end-to-end experiences leveraging research and design thinking best practices to inform your work
- Participate in research activities such as user interviews, surveys, focus groups, usability studies, etc.
- Create presentations and share work with stakeholders providing rationale for strategic decisions and design choices
- Develop and sustain effective cooperative working relationships with peers, managers, and other stakeholders
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in user experience design or similar roles
- Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
- Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
- Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of 'north star' representations to drive customer-centric decision-making
- Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, micro services, and the components of the technology stack, as well as their impact on user experience
- Bachelors degree or higher in relative field
- Knowledge of user-centered and human-centered design approaches
- Strong storytelling skills
- Experience designing in Figma and creating presentations in PowerPoint and Keynote
Preferred qualifications, capabilities, and skills
- Experience designing for large scale, Omni channel products and services