Fortinet Technical Support Engineer 

Canada, Ontario, Ottawa 

775998949

Responsibilities:

• Provide technical support to customers, field engineers and partners
• Prioritizes customer needs, acts and responds appropriately
• Diagnose, validate and deliver solutions to customer incidents
• Provide appliance system failure trouble shooting and debugging
• Conducts research to find answers to questions and solutions to problems
• Document all technical inquiries
• Develop and review content for knowledgebase
• Validate and beta product releases

Qualifications:

• Bachelor’s Degree in Information Systems or like field
• 3 years of experience working as a Support Engineer
• Knowledge of networking in multi-vendor environments
• Experience with Linux appliance-based solutions
• Demonstrated skills at working within a team environment
• Positive and consistent customer support and service attitude
• Ability to establish technical credibility with customers
• Ability to multi-task multiple customer incidents
• Ability to troubleshoot heterogeneous environments
• Excellent listening, verbal and writing skills
• A passion for problem solving and executing a customer issue resolution plan