Microsoft Technical Support Cybersecurity Engineer 

Canada, British Columbia, Vancouver 

734031931

Required/Minimum Qualifications

• 3+ years technical support, technical consulting experience, or information
technology experience

• • OR Bachelor's Degree in Computer Science, Information Technology (IT),
    or related field AND 1+ year(s) technical support, technical consulting
    experience, or information technology experience.

Other Requirements

• This position requires verification of citizenship due to citizenship-based legal restrictions.
  Specifically, this position supports Canadian federal, provincial, and/or local Canadian government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport.

• Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirementsinclude, butare not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications

• Microsoft Technology Certifications.
• Experience in Network Security Engineering or consulting, and, or Systems Administration with focus on security. Experience with endpoint security, server security, or threat analytics.
• Customer facing support experience
• Experience on Windows Server, Windows Client, Active Directory and, or Azure Active Directory Administration
• Enterprise cloud experience with any of the major cloud providers, including cloud security, networking, and migration of multi-cloud or hybrid deployments
• Experience supporting large and complex geographically distributed enterprise environments with 1000+ users
• Experience in one or more of these areas desirable
• Experience with Linux or Mac administration

Technical Support Engineering IC3 - The typical base pay range for this role across Canada is CAD $64,600 - CAD $125,400 per year.

Technical Support Engineering IC4 - The typical base pay range for this role across Canada is CAD $88,800 - CAD $165,000 per year.

Find additional pay information here:

Response and Resolution

· Implements end-to-end readiness programs (e.g., mentoring, leading triages, content creation, brown bag sessions, blogs, quality assurance checks, writes technical articles) and contributes to the content and readiness strategy. Mentors

Product/Process Improvement

· Provides feedback to more senior engineers or serviceability team on functionality of products based on engagements with customers. Provides feedback to the product group for product improvement. Leverages overall product knowledge to determine if and when features require enhancements.

· Contributes to and/or develops automation techniques and diagnostic tools to improve cross-group effectiveness.

· Translates feedback and creates processes and workflows for case resolution.

· Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

• Embody our