Bank Of America Protective Svcs Mgr REM Shift Manager 

United States, North Carolina, Charlotte 

775681490

Job Description:

Job Description:
The SOACC Research and Event Monitoring (REM) team monitors, tracks, and reports on intelligence and media sources on an ongoing basis for events of significance, loosely defined as events that have the potential to, or are already impacting Bank of America facilities, operations, or employees. The team will use the information gathered and notify stakeholders/additional lines of business via intelligence crisis reporting to ensure proper awareness and/or appropriate response actions are taken.

Responsibilities:

• Manage the day-to-day operations of the REM 2nd Shift Research and Event Monitoring specialists
• Produce and distribute intelligence crisis reporting for incidents that are or could impact Bank of America employees, operations, or assets.
• Quickly verify real-time incidents and be able to write a concise and accurate intelligence report that would be distributed to senior leadership and key response stakeholders within short deadlines.
• Directly monitors and initially reports on incidents that fall within the defined parameters.
• Work closely with Regional Intelligence Analysts for additional gathering, vetting, and review of information.
• Researches, collects, and reports on security intelligence for an identified geography or topic under direct management, team lead supervision, or senior Intelligence Analyst.
• Supports Corporate Security, Executive Protection, and Intelligence and Analysis teams with routine/ad-hoc requests as directed.

Skills:

• Active Listening
• Adaptability
• Attention to Detail
• Data and Trend Analysis
• Threat Analysis
• Business Case Analysis
• Critical Thinking
• Prioritization
• Research
• Written Communications
• Crisis Management
• Customer Experience Improvement
• Customer Service Management
• Reporting

Required Qualifications:

• Strong interpersonal and communication skills (written and verbal).
• OSINT research skills and familiarity with social media networking tools.
• Perceptive, strong attention to detail, and ability to adhere to deadlines during crisis events.
• Proven ability to operate effectively in high-pressure and time-sensitive environments.
• Professional demeanor, demonstrated team player, and positive attitude.
• Ability to manage multiple competing tasks and prioritize accordingly.
• Must be able to work 2nd shift hours (2:30pm – 11:00pm) and flexible schedule as required.

Desired Qualifications:

• Bachelor's Degree or concentration in a relevant field (such as Intelligence Studies or Analysis, Homeland Security, Criminal Justice, International Relations, Journalism, etc.)
• Two years in a related profession (example: prior Military or Law Enforcement, Federal or Private Sector Intelligence, Corporate Security, Crisis Response Communications, etc.)
• Management experience

2nd shift (United States of America)