SAP Cloud Ops Partner Manager 

India, Karnataka, Bengaluru 

775428446

What you’ll do

Your role will focus on managing and optimizing relationships with our Hyperscaler partners (AWS, Azure, GCP) to ensure high levels of service delivery and performance.

• Building and maintaining trusted relationships with Hyperscaler, acting as a primary point of contact between suppliers and internal SAP stakeholders
• Driving performance reviews and quality meetings with Hyperscaler infrastructure providers to ensure alignment with contractual SLAs and KPIs
• Managing service-level agreements (SLAs) and key performance indicators (KPIs), identifying areas for improvement, and driving corrective actions when needed
• Escalation management for service performance issues, ensuring timely resolution and maintaining customer satisfaction
• Reporting and metrics management, creating scorecards and dashboards to monitor supplier performance and define actionable improvement plans
• Collaboration with internal teams and stakeholders to align delivery strategies and address any service or infrastructure challenges
• Providing subject matter expertise on cloud operations processes and infrastructure services concepts

What you’ll bring

• Educational qualification: Bachelor’s degree or higher in Computer Science, Information Technology, Engineering, Business Administration, or a related field
• 8-12 years of professional experience in IT services, with a focus on cloud operations, infrastructure management, and outsourcing engagements
• Minimum 3 years in a partner/customer-facing role, managing relationships with Hyperscaler or IT service providers
• Proven track record in engagement management, de-escalation and partner relationship building
• Experience in cloud platforms (AWS, Azure, GCP) and cloud infrastructure operations
• Strong understanding of IT service management (ITSM), including SLAs, KPIs and performance management
• Excellent communication, presentation and moderation skills
• Ability to manage and influence stakeholders at all levels of the organization
• Strong analytical and problem-solving skills to address service delivery challenges
• Project management certification (e.g., PMP, Agile) is a plus
• Experience working in a global, virtual team environment.

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