NICE Specialist Product Owner 

India, Maharashtra, Pune 

77540938

How will you make an impact?

• Actively explore and apply user research, analysis, and stakeholder feedback into product requirements to ensure products satisfy customer needs as well as meet the needs of the business.
• Understand overall Product strategy & vision, identify the features to be built and contribute to the roadmap, prioritize features, build consensus, and coordinate product schedules with developers to deliver high-quality experiences for our customers and partners.
• Build use cases and user stories and communicate them effectively.
• Maintain a roadmap that helps solving critical problems and delivers value to application users and the customers.
• Facilitate communication throughout the development process by partnering with key departments, especially engineering, services, operations, and corporate IT.
• Identify methods and metrics for identifying success and failures.
• Coordinate with other Product Owners and Product Managers to ensure cohesiveness.
• Demonstrates good judgment in selecting methods and techniques for driving innovation solutions.
• Works with cross-functional teams towards successful launch of new features.
• Acting subject matter expert expected to know and understand new features and feature improvement.
• Day to day management, coordination, and delivery of projects related to assigned products.
• Follow the company Code of Ethics, policies and procedures at all times.

Have you got what it takes?

• 9+ years of overall industry experience with 4-5 years of product management experience with formal product management techniques, and tools involved in planning and delivering new software products and services.
• Demonstrated strong product thinking, product management certifications a plus.
• Demonstrated ability to be a self-starter, work with a heightened sense of urgency and drive a broad Scrum team to strategic conclusions.
• Experience of WFM (Workforce management) solutions of a contact center
• Demonstrated ability to understand and translate non-technical feature descriptions into structured use cases, requirements, and specifications for technical audiences.
• Ability to personally interact with customers, prospects, sales, executive management, and technical engineering resources, adjusting communications to the situation and successfully understanding and communicating product capabilities and priorities to each audience.
• Excellent oral and written communication skills in English including vocabulary, spelling, composition, and grammar.
• Ability to read and understanding technical information well enough to convey in original written communications to multiple audiences, including Engineering.
• Ability to personally interact with technical resources and listen carefully, taking time to understand the points being made, and asking questions where appropriate.

Manager, Product Management
Individual Contributor