Job Description:
- Influences and executes on a defined product/service roadmap for one or more service/feature areas.
- Expected to articulate and write product strategies, working with cross-functional groups to achieve support as necessary.
- Writes clear, detailed, and thorough specifications for complex services, features or products.
- May contribute to cross-functional requirements of larger or multi-section PRDs and writes or supports business cases.
- Articulates key product messaging for Product, Marketing, Operations and/or BU teams to support product launch and GTM.
- Manages the end-to-end lifecycle(s) of complex products/services spanning multiple areas.
- Viewed as a service or product expert for a single product/service area or as having broad experience that is helpful on new initiatives.
- Creative in designing solutions and recognizes best design practices.
- Has deep understanding of platform and technology in product area.
- Writes or consults on epics, user stories across multiple complex and cross-functional feature/ service areas.
- Has deep subject-matter expertise in particular area or proven ability to quickly and valuably deliver on a new product challenge.
- Collaborate with Compliance BU, policy and Operations to develop use cases to support policy change requests.
- Author product requirements, flow documents and use cases and work across Policy, Operations, Development and Infrastructure to ensure complete solutions are architected to cover Business needs and requirements.
- Identify experience gaps through feedback from regional teams, Operations teammates and market research as well as deep analysis of existing product flows, contact reasons and net-promoter-scores.
- Recommend new processes, workarounds, and flow changes to ensure constant improvement and evolution of the Consumer experience.
- Participate as a member of a cross-functional team across multiple geographies to implement policy requirements.
- Understand initiatives from other BUs that will impact the Consumer experience and make solution recommendations.
- Scope and prioritize activities based on business and customer impact and work with implementation teams to deliver with quick time-to-market and optimal resources.
- Track and drive timely resolution of open issues.
Travel Percent:
The total compensation for this practice may include an annual performance bonus (or other incentive compensation, as applicable), equity, and medical, dental, vision, and other benefits. For more information, visit .
The US national annual pay range for this role is $123,500 to $212,850
Our Benefits:
Any general requests for consideration of your skills, please