Microsoft Technical Support Engineering- Windows Active Directory 

Taiwan, Taoyuan City 

774235242

Required Qualifications:
• Bachelor's degree in Computer Science, Information Technology (IT), or related field AND 3+ years of technical support, technical consulting experience, or information technology experience
o OR 5+ years of technical support, technical consulting experience, or information technology experience.
o OR equivalent experience

Language Qualification
English Language: fluent in reading, writing and speaking.

Strong Experience in Active Directory Services.
Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
MCSE certification
Additional Technology Certifications – Cisco, Novell, Unix, Security etc (Preferred)
5+ years of experience in administering Microsoft® Windows Server
Good English Communication Skills - Spoken and Written (including technical writing)
Strong Troubleshooting and problem solving skills
Excellent customer Service skills and effective learning skills
Critical Exposure areas & Technical Specifications:
Strong Experience in Active Directory Services.
Strong Experience in ADS, Group Policies, FSMO Roles, DNS Zones, Replications etc
Trouble shooting and problem solving skills

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

• Response and Resolution: You own, investigate, and solve complex customer technical issues and act as an advisor to the customer, collaborating within and across teams and leveraging troubleshooting tools and practices.
• Readiness: You lead in building communities with peer delivery roles and share your knowledge through readiness programs, technical coaching and mentoring of others.
• You deepen your technical and professional proficiency to enable you to resolve complex customer issues, through training and readiness.
• Product/Process Improvement: You engage with Microsoft Engineering/ Supportability teams to investigate potential product defects and help develop automation techniques and diagnostic tools driving Microsoft product improvements.