KLA Technical Support Engineer - Semiconductor Process Control 

Taiwan, Taiwan Province, Hsinchu 

774161043

Job Description

Tech Support Engineers (TSE) independently respond to issues where first-line product support has been unable to fix problems in malfunctioning equipment. TSEs work on more difficult problems requiring in-depth system knowledge and understanding of operating principles. TSE’s exercise judgment within broadly defined practices and policies in selecting methods, and techniques for achieving results. If a deeper technical understanding is required, a TSE consults with other engineering teams and hosts meetings to figure out the best course of action. Lastly, TSE’s document problem-solving processes and technical findings to generate reports including postmortem.

Additional responsibilities may include:

• Reporting design, reliability, and maintenance problems to the appropriate engineering or manufacturing organization.
• Detailing system problems and working with Service Organization Sustaining Engineering on Continuous Improvement Project (CIP) opportunities.
• Training of KLA and personnel.
• Develop and detail new procedures and Best Known Methods (BKMs).
• Develop written procedures and training material.
• Act as Technical Support representative for new product development.
• Installation of new systems or upgrade of existing ones.
• Experience in system level equipment such as mechanical, electrical and metrology process troubleshooting
• Travel up to 40%

Minimum Qualifications

Master's Level Degree and 0 years related work experience; Bachelor's Level Degree and related work experience of 2 years