Job Responsibilities:
- Work with the Cash Account Platform Expense Service Owner, to achieve all associated organisational and workforce aligned objectives.
- In support of our key values, ensuring the right expense, is in the right place, at the right time, with maximum transparency.
- Ensure that all work items are completed as per the agreed timelines.
- Drive innovative solutions for efficient operations and prioritize key technology enhancements across Expense team to support productivity and control enhancements.
- Must exhibit strong partnership abilities.
- Constantly review and update internal processes to enhance efficiency through automation, better employee, and stakeholder experience.
- Collection, collation, and analysis of data sets from sources across platforms for the purpose of advancing the Expense service.
- Partner with the global stakeholder team to enhance the Expense process.
- Partner with Network management team to solve all agent queries smoothly and on timely manner
- Participate in various testing related to system enhancement, project implementation, and new onboarding to expense initiatives.
- Identify existing data gaps in the overall Expense process and identify opportunities to visualize and create efficient MIS.
Required Qualifications, Skills and Capabilities:
- Monitor and validate overdraft and credit interest charges.
- Data Analysis – skills to source, analyse and visualize large data sets that leads to usable outcomes.
- Identify risks and ensure appropriate controls are put in place.
- Driving the adoption of recognised reference and configuration data sources across the Expense/Explain landscape.
- Using data to contribute to the key outcome of covering Expense for every cash account at JPMC.
- Monitor the exceptions and ensure that they're resolved in a timely manner.
- Track the changes to the procedures and ensure that the team is fully aware of the changes.
- Experience in Cash Payments, Finance or Operations
Preferred Qualifications, Skills and Capabilities:
- Data Management – able to effectively apply best practices in data management without compromising speed and quality.
- Project Management - execution focused and risk aware, a problem solver who can articulate clear and workable solutions.
- Process design - understand the strategic objective and work to a pre-agreed framework.