Uber Senior Business Operations Analyst - Marketplace 

United States, West Virginia 

773660080

Product & Strategy Execution:

• Optimize and scale Uber's products to meet market demands and improve user experience.
• Collaborate with Regional and Product teams to roll out new features and refine functionalities based on user feedback and operational needs.
• Define and execute short- and long-term growth strategies for product scaling and market expansion.

Operational Excellence:

• Develop and implement data-driven strategies to balance supply and demand, ensuring reliability and high-quality rider and driver experiences.
• Identify operational inefficiencies and drive process improvements to enhance scalability, trip completion rates, and retention.
• Own the end-to-end configuration, maintenance, and optimization of product offerings.

Financial Performance:

• Monitor financial health, including gross bookings, costs, and profitability metrics.
• Optimize resource allocation, manage budgets, and implement pricing strategies or incentives to align with business objectives.
• Conduct cost-benefit analyses and forecast financial performance to support strategic decision-making.

Data & Analytics:

• Leverage data analytics to identify challenges, inform decision-making, and drive actionable insights.
• Build dashboards and tools to monitor KPIs such as trip growth, user satisfaction, and operational reliability.

Cross-Functional Collaboration:

• Partner with cross-functional teams (Policy, Legal, Safety, Marketing, CommOps) to align priorities, navigate challenges, and ensure compliance in regulated markets.
• Be a key thought leader and stakeholder manager, driving alignment across global, regional, and local teams.

• Bachelor’s degree in Business, Engineering, Economics, or related fields.
• 4+ years of experience in operations, business strategy, logistics, product management, or analytics.
• Proficiency in SQL and data analysis tools; ability to interpret and communicate insights to various audiences.
• Strong project management skills: experience managing complex initiatives from concept to execution.
• Excellent communication, stakeholder management, and collaboration skills.
• Ability to balance attention to detail with swift execution in a fast-paced environment.
• Fluency in English and Spanish.

Bonus Points:

• Financial acumen, including experience with budgeting, profitability analysis, and cost optimization.
• Market adaptability: familiarity with navigating regulatory challenges and market-specific dynamics in Mexico.
• Passion for teamwork, problem-solving, and driving operational excellence at scale.

* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .