Honeywell Field Service Manager 

United States 

772935511

Develop long-term, high quality sustainable business relationships with customers by engaging with management teams and consistently exceeding expectations

• Manage Strong working relationship with all major customers MOL, OMV with our Installed Base in Hungary, Slovakia, Serbia, Romania and Bulgaria
• Improve & maximize Customer satisfaction
• Act as the focal point to the customer in all aspects of the project, ensuring that all contractual requirements and obligations are understood and fulfilled.
• Prime interface to customers to ensure that support and project requirements are defined, agreed and delivered within schedule and cost constraints

Overall P&L responsibility including but not limited to

• Driving Orders growth
• Achieving Revenue, Income and cash goals, including actions to support past due receivables collections
• Drive operational performance improvements to increase revenue, improve service quality, increase operational efficiency and maximize profitability
• Analyze, interpret and maintain monthly, quarterly, and annual financial & operating estimates on revenue and cost data/variances to regional management.
• Perform contract reviews and negotiations with customers and vendors to maximize contract retention and profitability

Ensure all service and engineering work meets requirements in terms of functionality, standards, quality, and supporting documentation and implementation process at minimum cost and that gross margin improvement are continuously pursued.

Excellent team work capabilities to develop & excel working relationships with

• Sales Manager and Account Managers
• Key Customer Contacts
• Project operations to ensure seamless project handoff from project operations to service operations and sharing of common resources
• LSS Pole service leadership to drive common processes and growth programs.
• Functional leaders from Safety, Finance, Human Resources and others to ensure processes and governance are executed.

Drive the Honeywell safety culture through demonstrated understanding, commitment and action supporting the organization’s safety and environmental requirements/regulations.

Deliver timely and cost-effective entitlements based on customer requirements

Basic Qualifications:

High school diploma required

5 years of managing service solutions and customer expectations

5 years of knowledge/application of Distribution Control Systems (DCS), Quality Control

Systems (QCS) and Programmable Logic Controls (PLC) Process Control experience

Ability to lead and influence individuals either Directly or Indirectly

Experience with P&L

Excellent organizational, communication – both orally and written, and interpersonal skills

Knowledge of ERP would be preferred

Engineering or relevant job experience

Experience with control systems and advanced software solutions

Good Maintenance Practices (GMP), Root Cause Failure Analysis (RCFA), and task scheduling

• JOB ID: HRD236712
• Category: Customer Experience
• Location: Petneházy u. 2-4,Budapest,PEST MEGYE,1139,Hungary
• Exempt