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Apple Apple Support Area Manager - Mexico, Mexico City, Mexico City 772661433
13.06.2024
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Key Qualifications
- Minimum 4 years experience in a management capacity in a large or multi-site inbound call/contact/e-care centre supervising managers
- Strong knowledge of technical support processes and procedures
- Experience managing a technical support team in a contact centre
- Experience leading cross functional or cross site groups
- Strong and effective written and verbal communication skills including ability to tailor your message to your audience
- Creative and curious solution finder
- Flexible schedule knowledge of call centre management tools such as Network Queue call routing, ACDs, call tracking systems, internet technology and reporting, IVRs, and core call centre metrics
- Fluency in Japanese and English
Education & Experience
Bachelors degree or equivalent experience
Additional Requirements
- ・Flexible to work between the hours of 9:00 a.m. and 9:30 p.m. JST including weekends and Public Holidays, with the possibility to flex up or down hours depending upon business needs
- ・This position is based at our corporate office in Tokyo. (Roppongi)
- ・AppleCare Support people management experience highly desirable
- Apple is an Equal Opportunity Employer that is committed to inclusion and diversity. We also take affirmative action to offer employment and advancement opportunities to all applicants, including minorities, women, protected veterans, and individuals with disabilities. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants.
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