Citi Group Network Support Manager 

Mexico, Mexico City 

91822021

Responsibilities:

• Provide technical oversight across systems and applications, including escalations and resolutions
• Evaluate subordinates’ performance and make recommendations for pay increases, hiring, terminations and other personnel actions
• Communicate interdependencies in and outside of the department as well as across products and projects
• Verify adherence to control/risk standards and processes
• Lead, evaluate, provide resources and drive a team towards realistic goals
• Demonstrate a comprehensive knowledge of how areas of Technology Infrastructure contribute to achieving business goals
• Shared responsibility for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the Technology Infrastructure area; influence for resource planning
• Influences others through communication and diplomacy skills; may negotiate with external parties
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 5-8 years of experience in a Technology Infrastructure role with people management experience
• Experience in selected infrastructure technologies (application hosting and/or end user services)
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Ability to communicate technical concepts to non-technical audience
• Experience in a Financial Services or large complex and/or global environment preferred
• Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
• Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline

Education:

• Bachelor’s/University degree or equivalent experience

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

• Conocimientos en Network
• Certificaciones en CCNA o CCNP (deseable)
• Coordinación de equipos
• Experiencia con resolución de incidentes
• Traducción de conceptos técnicos a lo cotidiano.
• Inglés intermedio/ avanzado

Time Type:

View the " " poster. View the .

View the .

View the