Ebay Manager Shipping Logistics 

Australia, New South Wales, Sydney 

772184612

eBay Global Shipping is seeking a dynamic and operational-focused Manager of Shipping & Logistics to own and enhance our shipping network. In this pivotal role, you will be the expert on Australia’s carrier landscape, managing day-to-day logistics performance, driving cost efficiencies, and ensuring our sellers have access to the best possible delivery options for their buyers.

Key Responsibilities

Operational Management & Performance:

· Manage the daily operational performance of eBay Australia's shipping portfolio, focusing on key metrics: on-time delivery, cost per parcel, tracking accuracy, and loss/damage rates.

· Serve as the primary operational point of contact for major domestic carriers (e.g., Australia Post, StarTrack, Sendle, CouriersPlease, Aramex).

· Conduct regular performance reviews (QBRs) with carrier partners to address service issues, identify improvement areas, and ensure service level agreements (SLAs) are met.

· Troubleshoot and resolve high-priority shipping escalations and operational disruptions in a timely manner.

Carrier Relationship & Strategy:

· Support the development and execution of the carrier strategy for Australia.

· Assist in contract negotiations and rate reviews, providing data-driven insights on performance and cost.

· Onboard and integrate new carrier partners and services into the eBay platform.

· Stay abreast of market trends, new service offerings, and competitive intelligence within the Australian logistics sector.

· Work closely with the eBay product and engineering teams to implement and improve shipping-related features and tools for sellers.

· Partner with the customer service team to develop resources and processes for resolving shipping-related inquiries efficiently.

· Provide logistical expertise to support commercial and marketing initiatives aimed at growing the marketplace.

Data Analysis & Reporting:

· Utilize analytics tools (e.g., Excel, SQL, Tableau) to monitor performance, analyze root causes of issues, and identify opportunities for optimization.

· Develop and present regular reports on shipping performance to internal stakeholders.

Qualifications & Experience

· 7 years of experience in logistics, supply chain management, or parcel carrier management, preferably within e-commerce or a fast-paced retail environment.

· Demonstrable, hands-on experience working with Australia’s major and regional carriers (e.g., Australia Post, StarTrack, Sendle, etc.). You understand their systems, processes, and operational strengths and weaknesses.

· Strong operational background with experience managing SLAs, KPIs, and daily performance metrics.

· Proven ability to build and maintain effective relationships with external partners and internal teams.

· Analytical mindset with proficiency in data analysis and reporting tools (Excel is essential; SQL or BI tools are a plus).

· Excellent problem-solving skills and the ability to thrive in a dynamic environment.

Highly Desirable:

· Knowledge of cross-border shipping processes and challenges is advantageous.

· Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field.