Microsoft Senior Security Customer Experience Engineer 

United States 

770659833

Required/Minimum Qualifications:

• Bachelor's Degree in Engineering, Computer Science, or related field AND 4+ years experience in software industry experience related to technology
  • OR equivalent experience.
• 4+ years of experience in a deep technical role in IT, Technical Support, Consulting, Program Management or similar roles and hands-on experience with Microsoft Security technologies such as Entra, Intune, Purview, Microsoft Defender and Threat Protection technologies.
• 4+ years of experience directly engaging and managing customer relationships in consultative or account management-oriented roles,preferably in security domain.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• : This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

• Certifications in Microsoft and/or competing Cloud Technologies in Security
• Certifications such as CISSP, CISM, or equivalent.
• Familiarity with incident response and threat hunting.
• Knowledge of security frameworks and compliance standards (e.g., NIST, ISO 27001).
• Strong analytical skills and the ability to provide strategic recommendations.
• Ability to mentor and develop technical skills in others.
• Willingness to participate in a 24x7x365 on-call rotation.
• Excellent problem-solving skills and the ability to handle high-pressure situations.
• Preferred alignment with US-East Coast or US-Central Time Zones for optimal team collaboration.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:Microsoft will accept applications for the role until February 11, 2025.

• Technical Escalations: Directly engage and respond to technical escalations from Microsoft’s Mission Critical Security Customers as part of a 24x7x365 globally dispersed engineering team.
• Collaboration: Collaborate closely with customers, account teams, product managers, and support engineers to understand customer architecture, troubleshoot complex product issues, and align with stakeholders to drive resolution of critical escalations.
• Insights and Recommendations: Provide actionable insights and recommendations to customers, support teams, and account managers, while contributing to Rhythm of Business reporting and tracking.
• Technical Expertise: Maintain deep technical expertise in Microsoft Security Products to serve as the primary point of contact for customers, oversee critical engagements, and expedite issue resolution.
• Mentorship: Mentor others and support the technical development of an international team.
• On-Call Roster: Engage and respond to technical escalations from Microsoft’s Mission Critical Security Customers as part of a 24/7globally distributed engineering team and participate in the On-Call roster.