Microsoft Data Center Inventory & Asset Technician 

Taiwan, Taoyuan City 

770091874

As a Microsoft Data Center Inventory & Asset Technician (DIAT), you will perform cycle audits, execute incoming/outgoing deliveries, , and document inbound and outbound deliveries. This opportunity will allow you to deepen your knowledge of inventory management principles, warranty process management, data bearing device destruction and advance your career in the process.

Required Qualifications:

• High School Diploma AND 1+ year(s) experience warehouse/supply chain in an information technology (IT) environment, inventory management, retail, warehouse management, or a related field
  • OR equivalent experience.

Other Qualifications:

Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter.

Additional or Preferred Qualifications:

• 2+ year(s) experience in warehouse/supply chain in an information technology (IT) environment, IT, and/or logistics, operating heavy-load movement equipment (e.g., forklift, pallet jacks, chassis lifts) for a large corporation
  • OR equivalent experience.
• Intermediate Reading, writing, and undertsanding English
• Candidate will work Wednesday through Sunday 1pm-10pm

Response and Resolution:

• Complies with security and data management policies. Escalates any security or safety incidents. Coordinates with security escorts for third-party vendors. Engages in Task Hazard Analysis (THA) consistently for every task to be performed and ensures sign off from appropriate person for any related risks.
• Performs assigned tasks and escalates issues during high-volume work activity or escalation-based situations. Leverages process knowledge and best judgment to complete next task without direct supervision

Readiness:

• Coordinates, prepares, and executes incoming/outgoing deliveries (e.g. purchase order [PO] receiving, Rack Movement Supervisor [RMS] activities). Documents inbound/outbound packages.
• Receives, confirms, tracks, stores, dispatches, and delivers material from the warehouse to destinations, including production facilities, retail stores, and corporate offices. Applies appropriate customs documentations and standards for outbound packages.
• Ensures complete and detailed physical inventory tracking and staging.
• Notifies management about ordering stock shortages. Escalates any issues to management.

Product/Process Improvement:

• Maintains a strong focus to understand the impact of their work when completing tickets and assigned Inventory and Asset Management (IAM) tasks. Ensures IAM tasks are completed accurately as requested, as well as meet company and industry standards and policies.
• Builds strong working relationships with customers. Identifies, coordinates, manages expectations, and offers alternatives when defining stakeholder solutions in light of ongoing company standards, operations, and procedures (e.g., schedule, technical feasibility, policy, procedure, tools).
• Maintains and stewards up-to-date and accurate logical information within various inventory management systems (e.g., configuration management databases, asset management repositories). Performs inventory cycle audits, data corrections, and various Data Center regulatory compliance or certification control audit activity. Performs material movement, including shipping/receiving and inventory management per standard process.
• Engages supplier to initiate warranty claim when automation is not available and processes the orders. Processes failed vendor hardware devices using online/other tools, including information processing, packaging, shipment, and receipt of return for Return Merchandise Authorization (RMA) devices. Follows all Service Level Agreements (SLAs) related to RMA warranty process
• Performs destruction of data bearing devices (DBD) following all Service Level Agreements (SLAs) and Microsoft policies as necessary. Ensures DBD serial number matches with database. Coordinates with and oversees any third-party vendors who perform DBD destruction as necessary
• Notifies management about ordering stock shortages. Escalates any issues to management.

Business Integration:

• Follows procedures to contribute to plans to develop, build, and run methodologies. Ensures execution according to accepted procedures for consistency, accuracy, and timeliness of delivery.

• Embody ourand.