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Capital One Senior Associate KYC Specialist United States, Virginia, Richmond 769520411
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The Commercial Know your Customer (KYC) Fulfillment team is responsible for ensuring that the Commercial Bank meets Anti-Money Laundering (AML) rules as dictated by regulations. Associates will have knowledge of AML and KYC programs, regulations, standards and compliance requirements and apply them to new and existing clients. They will interact with new and existing clients to obtain, analyze and interpret documents based on corporate/legal formation documentation and structures in order to extract relevant customer information. In addition, associates will research, consult with compliance and bankers, escalate, address unresolved issues and manage information in the system of record. Associates will also interact with the Quality Control team on findings and improvements.
Responsibilities and Ideal Candidate:
Determine KYC requirements for clients based on type of structure and relationship
Verify Customer Information Program (CIP) data for clients from documents and additional research
Engage bankers and clients to obtain required KYC information
Partner with compliance on escalations and red flags
Enter and maintain required CDD data elements in system
Address and resolve findings and errors identified during quality review process
Review and complete EDD requests from AML team within required timeframe
Review and complete Customer Information refresh requests from AML team
Follow policies and procedures to assure consistent adherence to requirements
Identify process improvements
Share best practices with teammates across locations
Cross-train on various lines of business to flex in cases of high volume or tight timelines and to back up teammates
Work in a team environment across locations
Manage and assist with small projects
Multi-task and reprioritize requests as needed
Experience working with offshore venders
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Candidates must live within approximately 50 miles of one of the hub locations based in 28203, 75024 or 23238 and be comfortable coming in person whenever required with no less than 24 hours notice.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of experience working in operations
At least 2 years experience working in a client facing environment
At least 2 years of experience in Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)
Preferred Qualifications:
Bachelor’s Degree or military experience
At least 3 years of experience working in a commercial bank
At least 3 years of experience working with AML (Anti-Money Laundering) or working with KYC (Know Your Customer)
At least 3 years of experience working in Compliance, Risk, Legal, or Audit
Association of Certified Anti-Money Laundering Specialists (ACAMS) Certification
. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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