Adidas SPECIALIST CUSTOMER SERVICE CONTRACT 

United Kingdom, England 

768778966

excellence. Effective account operations help streamline processes such as order fulfillment, inventory

• Collaborate with channels and customers to manage DN creation and execution, ensuring
goods delivery adheres to service level agreements.
• Manage e-invoice, ensuring smooth and correct invoice issuing.
• Follow up on COTIF reporting & understanding for improvement actions.
• On track with order book-related reports to ensure transparency for on-time delivery
projections.

• Maintain and execute order according to the customer’s expectations and channel`s
requests, ensuring the timely delivery of campaigns and launches.
• Support order fulfillment for daily business operations, including allocation, redating.
Allocation & Inventory
• Allocate stock to orders using SAP and other control systems, through overnight batch runs
and ad hoc requests.
• Manage stock category cancelation/movement to optimize inventory for sales.

• Create return authorization and execution for return process.
Other tasks assigned by Customer Service Manager

• Channels (DTC, Ecom, WHS)
• Customers
• Operations
• Brand
• Marketing Operations
• Finance
• SEA related teams

• Advanced Excel, PowerPoint
• SAP Knowledge
• Power BI
• Analytical and process thinking
• Proactive, energetic, warm and enthusiastic
• Fluent in English (written and oral); excellent communication skills

• University degree or equivalent education required.
• Minimum of 2 years of working experience, preferably in Supply Chain Management