Citi Group Vice President Manager Citi Travel Product Digital Experience 

United States, Florida, Jacksonville 

768602809

This role will be responsible for the following:

• Design and deliver a seamless and rewarding customer experience for Citi Travel clients
• Identifies innovations and leads “test and learn” experiments to create platform products that increase customer value
• Defines and measures the KPIs for a platform product
• Is able to make trade-off decisions on multiple platform verticals in a product
• Develops business and platform requirements
• Evaluate the potential to leverage and implement our travel eco system with other strategic partners
• Evolve the Citi Travel product roadmap to exceed customer expectations, build new revenue streams, increase share of market and obtain competitive positioning.
• Oversee the end-to-end product lifecycle, from concept to launch, ensuring timely delivery and high-quality execution
• Actively drive year over year growth, including, but not limited to, increasing customer transactions, customer visits and overall engagement
• Manage external partners and ongoing relationships related to Citi Travel

Qualifications:

• Bachelor's degree required; advanced degree a plus.
• Strong verbal and written communication skills, including presentation skills.
• Project management and governance experience with the proven ability to develop project plans and drive a diverse group of stakeholders to identify and achieve milestones within deadlines.
• Superior organizational skills, with proven ability to successfully manage multiple, concurrent priorities in addition to strong judgment and critical thinking skills.
• Self-motivated with a passion for establishing and maintaining a culture of control within the business.
• Demonstrated relationship management skills with ability to deepen relationships, build partnerships, and influence a group of diverse stakeholders across the businesses and key functional support areas.
• Detail oriented, with proven ability to question and identify opportunities within existing processes and business practices by leveraging previous experiences and knowledge of the business.
• Deep functional knowledge of Credit Card Rewards is a plus.
• Pragmatic problem-solver, forward thinker with independence of thought.

Anticipated Posting Close Date:

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