IBM Senior Service Associate - Core HR 

India, Karnataka, Bengaluru 

768253195

Your Role and Responsibilities

Your primary responsibilities include:

• Inputs and processes employee data in the HR System to provide accurate and timely information to a variety of HR Services
• Working on complex transactions requiring review & eligibility checking
• Runs reports & performs reconciliations between various reports
• Interface with customers to resolve questions and issues regarding compensation administration/processes
• Provides data for any internal business controls team as required
• Ensure compliance to the client’s existing standards
• Provides services that relies on the processed employee data to meet the demand of the Service Level Agreement (SLA)
• Provides solutions to issues brought up by the contact center according to policy guidelines set

Required Technical and Professional Expertise

• Graduate or Post-Graduate (MBA HR is preferred) having overall of 1- 2 years of experience with a minimum of 1 year in Core HR & Issue Resolution for any International IT / ITES Company
• Excellent communication skills in English both oral & written
• Has strong knowledge of Core HR (excluding recruitment) related processes & should have worked on SAP HRMS
• Strong knowledge of MS Excel
• Ability to manage multiple, diverse priorities under time pressure to meet key customer and financial deadlines
• Ability to pre-empt potential issues and reprioritize work to meet ever changing needs of customers both internal and external; proactively follows up with key customers on resolution and action plans
• Ability to think through complex issues and situations and develop robust, well thought out solutions which meet the need of the business
• Ability to trouble-shoot and implement changes in his/her processes; ability to identify major areas of concern regarding compliance to travel policy as well as recommend measures to address identified exceptions; ability to analyse and present travel spending data in a way that will provide optimum benefits to the business
• Effectively Works with Others – Works well with internal customers and external suppliers and can positively influence others in problem solving and work process improvements
• Excellent Customer Service skills – ability to communicate to all people at all levels within the organization. Must have the ability to resolve difficult customer service issues
• High degree of numeracy skills with meticulous attention to details
• Teamwork – the ability to work well within the team is key to this role
• Should have excellent communication skills (oral & written) in English
• Should have strong MS Excel & SAP HRMS knowledge
• Should be from Core HR background
• Should be open to working in rotational shifts

Preferred Technical and Professional Expertise