Customer & Business Impact
- Deliver solutions aligned with Microsoft methodologies (e.g., VBDs, training, technical validation) to support customer operational readiness and business goals.
- Collaborate across Microsoft and customer/partner teams to drive satisfaction and successful solution deployment.
- Identify and mitigate blockers, manage risks, and ensure compliance with industry and Microsoft standards.
- Contribute to identifying opportunities for consumption and usage growth, especially in Enhanced Solutions, by aligning technical solutions with customer value.
Customer Engagement & Experience
- Support customer adoption of Microsoft-aligned solutions and contribute to defining conditions of success.
- Build relationships with technical decision-makers and help bridge communication with business stakeholders.
- Act as the voice of the customer by sharing insights and feedback to influence product development and improve customer experience.
- Address customer dissatisfaction and contribute to strategies that enhance value realisation and transformation acceleration.
Partner Collaboration
- Assist partners in developing scalable offerings and support initial customer implementations.
- Provide technical enablement and pre-sales support to unblock opportunities and grow solution utilisation.
- Initiate actions to address market opportunities and collaborate with internal stakeholders to support partner success.
Technical Leadership
- Identify gaps and contribute to improvements in products, processes, and methodologies.
- Demonstrate technical readiness and support team upskilling aligned with solution area and corporate priorities.
- Participate in virtual teams and community engagements to share insights and elevate Microsoft’s technical brand.
- Contribute to intellectual property development and scalable models, including emerging scenarios like AI and CoPilot.